Rates

... on-site, on time

We believe in fair pricing for outstanding service, and we have priced our services accordingly.  When you compare our expertise with our prices, you will see how reasonable they are.

$119 for the 1st hour of on-site service, $30 for each additional 15 mins. after the 1st hour.  One hour minimum $119 service call.

We also offer package prices for our most-popular on-site services, as described below.

Note: A $15 or $25 trip charge may apply for areas outside the Vancouver/Battleground/Camas area.

Packages

 

Virus / Spyware / Adware (pop-ups) Removal:

We offer a package deal to rid your computer of all Virus, Spyware, and Adware (Malware) programs.  Symptoms of an infection include random pop-ups (usually sites of questionable nature), slow performance, and interrupted internet activity.  Using our field-proven methods and tools, we can put your computer back to top running form, without wiping out the hard drive.

Note: An on-site assessment will be performed to determine if we are dealing with a Virus / Malware problem and the technician will determine the correct charges.

Any additional questions or services will be performed on-site at our standard 1/4 hour (15 min.) rate.

Price: $189 flat rate, no more Viruses / Spyware / Adware!

Policies

 

We understand the difficulties of taking time out of your busy day to schedule a technician and your business is appreciated.  However, in order to maintain a fair fee structure to all customers and do our best to meet customer's diverse time schedules we must enforce the following policies:

Cancellation Policy

In order to provide the best service possible and maintain a fair fee structure, we must enforce a strict cancellation policy.  If you cancel with at least 24 hrs. notice you will not be charged a fee.  However, if you cancel between 4 hrs. and 24 hrs. from the scheduled time of the appt. you will be charged a fee of $49.  If you cancel within 4 hrs. or our technician shows up and no one is there, you will be charged our full 1-hour min. charge of $99. 

If you reschedule your appt. we will reduce the cancellation fee to $49.  The rescheduled appt. is subject to the same minimum service charges and cancellation policy as the first appt.

You may call us in the evening or on Sat. or Sun. to cancel or change your appt. per the guidelines listed above.

Note: Please understand that our on-site service is an on-demand business.  As such, if we are not notified in a timely manner of cancellation, we risk losing business due to an inability to meet our customers schedules.

On-time Policy

Due to the nature of the on-site service business, it is sometimes next to impossible to meet each customer's scheduled appt. time.  We have enacted the following policy to try and address this issue to the best of our abilities.

1. Please allow our technicians a 30 min. 'arrival window' before calling to see if they are late.  If your appt. is at 3:00pm, we will do our best to be there between 3:00pm and 3:30pm.
2. If the technician is running late and will arrive outside the scheduled appointment window, a Geeks in Khakis representative will call to either move the scheduled appt. time to a later time that same day or give you the option to reschedule on a different day with no cancellation fee.
3. We understand that your time is valuable as well.  If we must reschedule the appointment to another day, we will issue a credit of $10 to be used on the rescheduled appointment.