Residential Customers – get our great ‘geek’ service, at your doorstep…
Sometimes it just makes more sense to have us come to you. Give us a call at 503-305-7595 or 360-256-2724 and one of our technicians will come to your door and solve all of your computer problems.
- $99 for the 1st hour of on-site service, $25 for each additional 15 mins. after the 1st hour. One hour minimum $99 service call.
- Note: A $15 or $25 trip charge may apple for areas outside the Milwaukie/Clackamas/SE Portland/205-Corridor (WA/OR) areas.
We understand the difficulties of taking time out of your busy day to schedule a technician and your business is appreciated. However, in order to maintain a fair fee structure to all customers and do our best to meet customer’s diverse time schedules we must enforce the following policies:
- In order to provide the best service possible and maintain a fair fee structure, we must enforce a strict cancellation policy. If you cancel with at least 24 hrs. notice you will not be charged a fee. However, if you cancel between 4 hrs. and 24 hrs. from the scheduled time of the appt. you will be charged a fee of $49. If you cancel within 4 hrs. or our technician shows up and no one is there, you will be charged our full 1-hour min. charge of $99.
- If you reschedule your appt. we will reduce the cancellation fee to $49. The rescheduled appt. is subject to the same minimum service charges and cancellation policy as the first appt.
- You may call us in the evening or on Sat. or Sun. to cancel or change your appt. per the guidelines listed above.
- Note: Please understand that our on-site service is an on-demand business. As such, if we are not notified in a timely manner of cancellation, we risk losing business due to an inability to meet the needs of our other customers.
Our On-time Promise
- To allow for traffic and previous appointments, please allow our technicians a 30 min. ‘arrival window’ before calling to see if they are late. If your appt. is at 9:30pm, we will do our best to be there from 9:30am-10:00am.
- If the technician is running late and will arrive outside the scheduled appointment window, a Geeks in Khakis representative will call to either move the scheduled appt. time to a later time that same day or give you the option to reschedule on a different day with no cancellation fee.